Contacts,Licenses & Policies
Phone
annata@annatasydney.com
Address
69 Willoughby Road,
Crows Nest NSW 2065
Hours
Lunch Friday to Saturday
Dinner Tuesday to Saturday
Sunday : Closed
Monday : Closed
Annata Liquor Licenses
Annata holds a license to sell liquor online
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
Annata holds a license to sell liquor on premises
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
Returns Policy
Annata Cellars Returns Policy
Faulty or Corked Wine Return
If wine purchased at retail prices from ANNATA Cellars website is faulty or damaged (excluding any physical loss/damage, destruction or deterioration of Goods during storage or any loss/damage caused by your misuse) or otherwise breaches a consumer guarantee, we will provide you either a refund for your payment, or where possible, replace the wine. This does not apply to wines older than 15 years where faults may be due to wine simply being too old (and this has affected the quality of the cork, colour or taste of the wine etc.) If your wine purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.
Change Of Mind Return
If you have changed your mind about your Annata Cellars wine purchase and you wish to return the wine, please contact Annata within seven (7) calendar days from the date of delivery. ANNATA CELLARS may offer a refund, or exchange, provided Goods are:
returned to ANNATA CELLARS within fourteen (14) calendar days from the date of delivery at the cost of the purchaser;
unopened and in its original packaging; and;
not damaged and in a saleable condition.
Please note that the delivery fee incurred will not be refunded for change of mind returns.
Delivery Guarantee
If a wine order is deemed ''lost'' or a breakage of Goods has occurred during transit, ANNATA CELLARS will provide a refund of your payment of the affected Goods, or where possible, replace the Goods. This does not extend to items that have experienced minor damage due to breakage (such as label stains).
ANNATA CELLARS reserves the right to review any claims of Goods lost or damaged in transit. This may involve notification from our carrier, or photos of the packaging and/or damage to the Goods.
How To Claim?
To make a claim, please contact Annata Restaurant on 02 9437 3700 or send an email to annata@annatasydney.com explaining the issue and providing appropriate evidence for your claim. You can also visit us at Annata Restaurant, 69 Willoughby Road, Crows Nest NSW 2065. We will assess the claim and ask you for a valid proof of purchase.